This Privacy Policy describes how BROWN SADDLE LLC ("Brownscow", "we", "our", "us") collects, uses, and shares information about you when you use our website at https://brownscow.com and related services.
1. Overview
We are committed to protecting your privacy. We collect only the information necessary to provide our recipe subscription and kitchen store services. We do not sell your personal data to third parties.
2. Information We Collect
Information You Provide
- Account registration: name, email address, password (hashed)
- Purchases: billing name, email address. Payment card processing is handled by our PCI-compliant payment processor -- we never store full card numbers.
- Contact form: name, email address, and message content
- Newsletter signup: email address
Information Collected Automatically
- Log data: IP address, browser type, operating system, referring URL, pages visited, time and date of visits
- Cookies and similar technologies: session identifiers, preference settings, analytics identifiers. See our Cookie Policy.
- Device information: device type, screen resolution, language settings
Information from Third Parties
We may receive information from advertising partners (such as Microsoft Advertising / Bing Ads) about interactions with our ads, including click data and conversion events.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process subscription payments and purchases
- Provide access to premium recipe content
- Send transactional emails (receipts, password resets, subscription confirmations)
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Respond to customer support requests
- Improve our website and services through analytics
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Measure advertising effectiveness (including Bing Ads conversion tracking)
Legal basis (GDPR): Contract performance (account and subscription), legitimate interests (analytics, fraud prevention), consent (marketing emails, non-essential cookies), and legal obligation.
4. How We Share Your Information
We do not sell your personal information. We share information only in these circumstances:
- Service providers: Payment processors, email delivery services, hosting providers, analytics services -- bound by data processing agreements
- Advertising partners: Microsoft Advertising (Bing) receives conversion event data (e.g., subscription completed) to measure ad effectiveness. No personally identifiable information is shared in this process.
- Legal requirements: When required by law, court order, or to protect the rights and safety of our users or the public
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
5. Cookies and Tracking
We use cookies and similar tracking technologies. These include:
- Essential cookies: Required for the website to function (login sessions, security tokens)
- Analytics cookies: To understand how visitors use our site
- Advertising cookies: Microsoft Clarity and Microsoft Advertising UET tag to measure ad conversions and improve targeting
- Preference cookies: To remember your settings
You can control cookies through our cookie consent banner and through your browser settings. See our full Cookie Policy for details.
6. Advertising — Microsoft Bing Ads
We advertise on Microsoft Advertising (Bing Ads). As part of this:
- We use the Microsoft Advertising Universal Event Tracking (UET) tag on our website, which places cookies to track conversions from Bing ads
- Microsoft may use this data to show you relevant ads on Bing and Microsoft properties
- We do not share your name, email, or payment details with Microsoft Advertising
- You can opt out of interest-based advertising at account.microsoft.com/privacy or via the Digital Advertising Alliance opt-out
Microsoft's privacy policy is available at privacy.microsoft.com.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Objection / Restriction: Object to or restrict certain types of processing
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
- California residents (CCPA): Right to know, delete, and opt out of sale of personal information. We do not sell personal information.
To exercise any of these rights, email us at info@brownscow.com. We will respond within 30 days.
8. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until you delete your account, plus 30 days
- Transaction records: 7 years for tax and accounting purposes
- Email marketing: Until you unsubscribe
- Log data: Up to 12 months
9. Security
We implement appropriate technical and organisational security measures including TLS/SSL encryption, bcrypt password hashing, regular security audits, and access controls. No system is completely secure; if you believe your data has been compromised, contact us immediately at info@brownscow.com.
10. Children's Privacy
Our services are not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date, and by email if you have an account. Continued use of our services after changes constitutes acceptance of the updated policy.